Enhanced Performance Measurement using OR: a case study

Authors: Santos Sergio, Belton Valerie, Howick Susan

Management Science Working Paper No. 22 (2005)

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Abstract

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The case study described in this paper aims to illustrate how qualitative and quantitative system dynamics modelling and multicriteria analysis can be used in an integrated way to enhance the process of performance measurement and management in the radiotherapy department of a major UK cancer treatment centre. The complexity of the radiotherapy process, which is used for both radical and palliative treatments, and its significance for patients, present particular challenges for performance measurement and management. The paper will discuss the benefits arising and the practical difficulties faced in the study.