Developing Balanced Scorecards in local authorities: a comparison of Experience

Authors: Wisniewski Mik, Ólafsson S

Management Science Working Paper No. 18 (2004)

This working paper has been published as Developing Balanced Scorecards in local authorities: a comparison of experience International Journal of Productivity and Performance Measurement (2005) Vol 53 No 7 pp. 602-610

Abstract

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Public sector organisations, such as local authorities, are under increasingly pressure not only to improve their performance but also to be able to demonstrate such improvement through effective performance measurement. An increasing number are turning to the Balanced Scorecard as a way of responding to such pressures and challenges. This paper examines the attraction of the Scorecard to local authorities and uses the authors? experiences with a number of authorities and other public sector organisations to examine the challenges and difficulties of adopting a Scorecard approach.