Mapping group knowledge: Structuring the knowledge sharing process in meetings

Authors: Shaw Duncan, Ackermann Fran, Eden Colin

Management Science Working Paper No. 16 (2004)

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Abstract

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Sharing knowledge in meetings is often problematic because, for example: only one person can talk at once making it difficult for everyone to contribute effectively; a suggestion may not be made because it is too controversial; and some participants rapidly progress through the issues without the others being able to catch up and contribute. Consequently, in group decision making activities the outcome might be surprising to some of the group members who have been unable to share their knowledge, or voice their objection. This paper considers two possible advances on the process of sharing knowledge in groups: (1) a two-stage format of causal mapping group workshops where knowledge is initially shared in a nominal group, and then participants build upon and share their critique of other peoples? ideas; (2) the use of causal mapping workshops to support the participants in sharing, acquiring, utilising and retaining knowledge. The paper offers research outcomes from experimentation with these processes, including considerations from the participants of these sessions.