Research Student
The following student is currently studying in the department for a research degree.
Nur Anisah Abdullah
Performance Measurement in the British Central Government
Degrees: Institute of Chartered Secretaries and Administrators, (ICSA Graduate) United Kingdom. MSc In Management ( Organisational Behaviour and Human Resource Management), University Putra, Malaysia. Master of Research (How MCDA can enhance the BSC), Strathclyde University, Glasgow.
Supervisors: Professor Valerie Belton and Mik Wisniewski
Email: nur.a.abdullah@strath.ac.uk
A review of the literature suggests that research interests in the field of public sector performance measurement are largely in the health sector and local authorities. This research aims to bridge the gap in the literature by examining the practices of performance measurement and to identity the factors that critically affect an effective performance measurement system, in the central government.
It is proposed that this research be conducted in three phases. Phase 1 is a mail-out questionnaire survey aims to give a broad understanding of performance measurement practices amongst the Executive Agencies and the Non-Departmental Public Bodies. Some key findings from Phase 1 have enabled the categorisation of public sector performance measurement systems. The outcomes from Phase 1 also provide background information of organisations to support further inquiries into the critical factors for performance measurement systems.
Findings from Phase 1 will inform the planning of Phase 2, its objectives are to identify critical factors for design, implementation and use, and the list of critical factors emerging from Phase 2 can then inform Phase 3 the design and development models of good practice. The proposed models of good practice will be based on actual practices and reflects the needs of managers having to carry out performance measurement responsibilities.
This study aims to make original and useful contribution to knowledge in
3 ways: (i) it provides empirical evidence by documenting the current
practice of public sector performance measurement (ii) extending the understanding
and description of critical factors for design, implementation and use
of
performance measurement in the public sector; (iii) it aims to develop
models of good practices to facilitate public managers in assessing performance
measurement
effectiveness.